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TERMS AND CONDITIONS

The Royauté Team prides itself with delivering our Clients a product and experience that exceeds their expectations. In the event, you are not satisfied with your purchase; we will work hard to make it right. Please read this information as it contains important details about your rights and obligations, as well as limitations and exclusions that may apply.

We will make every effort to ensure each order meets your exact specifications. Because our extensions are 100% virgin human hair, and each individual piece comes from a separate donor we cannot guarantee exact hair color or texture.

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

PAYMENT TERMS

Terms of payment are always 100% upfront. We accept all major credit cards. Once your order is placed online, your card will be charged. Please review your order, items and shipping information carefully.  Once submitted, your order and payment will be processed and cannot be changed for any reason without canceling your order. If your order is canceled, your bank will typically hold the authorized funds from 3 to 5 business days. Unfortunately, this is out of our control. Please be sure your order information is accurate before completing the checkout process.

CREDIT CARD FRAUD AND THEFT

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law.

If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative from our team will contact you after your order has been placed.

ORDER PROCESSING

Our business hours are Monday through Friday from 9:00 am to 4:00 pm EST. Orders are generally processed within 1-3 business days.

If any product is out of stock, unavailable or if we are unable to fulfill your order we will contact you immediately to find out if you are interested in receiving an alternate product. If an alternate product is not acceptable and you would like to cancel your order, we will refund the amount charged to your credit card.

Please note – Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes. If the changes affect your order, we will contact you before fulfilling the order.

LIMITED LIABILITY

Royauté Hair Collection does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Royauté Hair Collection will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, Royauté Hair Collection is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, Royauté Hair Collection is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.

COPYRIGHTS, TRADEMARKS AND OTHER RIGHTS

Images of people or places displayed on the Royauté Hair Collection site are either the property of, or used with permission by Royauté Hair Collection. Use of these images by you or other third parties is prohibited unless expressly permitted in writing or, in the Terms of Use or, elsewhere on the Royauté Hair Collection site.

Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Royauté Hair Collection on this site may be the subject of other intellectual property rights owned by Royauté Hair Collection.

SUBMISSIONS

Apart from your personal information, any communication or material you send to the Royauté Hair Collection website, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary.

Any information sent to the Royauté Hair Collection site may be used by Royauté Hair Collection for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to Royauté Hair Collection, you irrevocably transfer and assign to Royauté Hair Collection, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. Royauté Hair Collection is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the Royauté Hair Collection site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

DISCOUNTED/PROMOTIONAL PRODUCTS

Returns, replacements and exchanges are permitted on certain discounted products only. Any purchases made at promotional events, in-store events and online at iamroyaute.com using any of the following: Promotional (Promo) Codes, or any other discounting method provided by Royauté Hair Collection may be exchanged within the scope of the above mentioned policy.

Returns, replacements and exchanges are not permitted on products acquired by the client through a promotional contest or event. Hair acquired through a compensation contract from Royauté Hair Collection is also not eligible for return, replacement or exchange.

No sale is final until approved by Royauté Hair Collection. Royauté Hair Collection reserves the right to withhold approval at its sole discretion.

PROGRAMS

Royauté Hair Collection reserves the right to cancel or change any program without notice at any time.

Note: If you need further clarification about our Terms and Conditions or have general questions please email us at iamroyaute.com

We will make every effort to ensure each order meets your exact specifications. Because our extensions are 100% virgin human hair, and each individual piece comes from a separate donor we cannot guarantee exact hair color or texture.

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

POLICY CHANGES

Royauté Hair Collection reserves the right at our discretion to make changes to prices, policies and procedures. Please check our website for changes.

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