Skip to main content

Best Sellers

FREE GROUND SHIPPING

All orders, except bulk orders are eligible for free ground shipping. Royauté Hair Collection utilizes USPS, FedEx or UPS for shipping services.

ADDITIONAL SHIPPING INFORMATION

Our shipping hours are Monday through Friday from 9:00 am to 4:00 pm EST. Orders generally ship within 3-5 business days. If in the rare circumstance a product you ordered is out of stock, we will contact you immediately to resolve.

Please note: Monday – Friday are considered business days. Holidays that fall on a weekday are not considered business days.

SIGNATURE REQUIRED

A signature is required for delivery of our orders. We recommend ordering in advance to allow for unanticipated transit delays. We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

 SHIPPING DELAYS

It is advisable to allow time for unexpected delays in the shipping process. If you have a deadline, we recommend placing your order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our shipping partner. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. If you need additional information, please contact us.

 FAILED DELIVERIES/REFUSED SHIPMENTS/INCORRECT ADDRESS

 

Incomplete or incorrect address information is a major cause of shipment delays. Please ensure all information is accurate (address, apt#, suite etc.). Your order will be shipped to the address you provide. It is extremely important that you give us the most accurate and complete information possible. Any additional fees incurred as a result of changing a delivery address is the responsibility of the customer.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.

 

LOST SHIPMENTS

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please CONTACT US IMMEDIATELY. We will contact the respective shipper and initiate a trace for your package and begin the investigation process. If it is determined that your shipment has been lost a replacement will be sent.

 

INTERNATIONAL SHIPMENTS

All international customers are required to submit a signed credit card authorization form complete with supporting documents. Once you’ve placed your order you will be contacted by Customer Service to provide this information.

International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will accompany your shipment.

 

error: Content is protected !!